Return policy
At AVORE, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused, unopened, and in its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase or order confirmation
Because our products are wellness and personal-use products, we cannot accept returns for opened, used, or tampered items unless the product arrived damaged or defective.
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Opened supplements or consumable wellness products
- Used personal-care products
- Products with damaged seals or missing packaging
- Clearance, final sale, or promotional items marked as non-returnable
- Gift cards
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of receiving your order.
Please include:
- Your order number
- A clear description of the issue
- Photos of the product, packaging, and shipping label
If your claim is approved, we may offer a replacement, refund, or store credit.
How to Start a Return
To request a return, please email us at [Support Email] with your order number and reason for return.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Once your return request is approved, we will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item.
Original shipping fees are non-refundable unless required by law or unless the return is caused by an error on our part.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, please contact us within 12 hours of placing your order at [Support Email].
We cannot guarantee cancellation once an order has been processed or shipped.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.
Contact Us
For return or refund questions, please contact:
AVORE Customer Support
Email: [Support Email]
Business Name: [Legal Company Name]
Address: [Business Address]